Refund Policy

REFUND POLICY

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To qualify for a return, your item must be in its original condition, unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.

To initiate a return, please contact us at support@ITOAYAKA.com. Upon acceptance of your return request, we will provide you detailed instructions on where and how to return your package. Please note that returns received without prior authorization will not be accepted.

For any inquiries regarding returns, feel free to reach out to us at support@ITOAYAKA.com.

Damages and Issues: Upon receiving your order, please inspect it thoroughly. If you notice any defects, damages, or receive the wrong item, kindly contact us immediately. We will assess the issue promptly and take appropriate measures to rectify it.

Exceptions / Non-returnable Items: Certain items are not eligible for return, including perishable goods (e.g., food, flowers, plants), custom products (e.g., personalized items, special orders), and personal care items (e.g., beauty products). Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please reach out to us for clarification.

Please note that sale items and gift cards are non-refundable.

Exchanges: For a swift exchange process, we recommend returning the item you have and placing a new order for the desired item.

Refunds: Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, the refund will be processed automatically to your original payment method. Please allow some time for the refund to be reflected in your account, as processing times may vary depending on your bank or credit card company.